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The agency's cornerstones provide the foundation for the agency – who we are and what we do. Everything else is built on these four principles. When it comes down to it, these are pretty much universal guiding principles that we all have come to expect of any service provider. We believe you deserve no less from us.
At the Texas Alcoholic Beverage Commission, we realize the great responsibility that the State of Texas has placed upon our agency and we view this Compact as a binding agreement between you, our customer, and every member of our agency.
In addition to telling you who we are and what we do, this agreement will also lay out some standards that we will strive hard to measure up to as we carry out our day-to-day responsibilities. So, whether your contact with us is in person, via regular mail, via e-mail, over the telephone, at our web site or through whatever other medium available, we want you to know that our work ethic will be marked with a spirit and zeal to help you out in whatever way possible.
Thank you for the opportunity to serve you.
Established in 1935, our mission is to promote public safety and serve the people of Texas through consistent, fair and timely administration of the Alcoholic Beverage Code while fostering education, voluntary compliance and legal, responsible alcohol consumption.
A safe and responsible Texas served by an Alcoholic Beverage Commission committed to innovative partnerships with our communities and the alcoholic beverage industry.
The Texas Alcoholic Beverage Commission will:
We recognize that quality service is essential in meeting our mission, goals, and responsibilities. We pledge to:
Our Customer Relations Representative is responsible for responding to any of your concerns regarding our agency. Please feel free to contact her:
Texas Alcoholic Beverage Commission
P.O. Box 13127
Austin, Texas 78711
You may file a complaint against violations of the Alcoholic Beverage Code, including establishments and persons who sell or give alcoholic beverages to minors. For all complaints, you will need to provide the name and location of the establishment, if applicable, and a description of the violations observed.
Upon receipt, we will acknowledge your complaint within three working days. Every effort will be made to resolve your complaint within 60 working days. You will be notified of any situations that would require additional time for complaint resolution. If you have any questions or would like to file a complaint concerning a violation of the Alcoholic Beverage Code, please contact us by:
In order to file a complaint against the Texas Alcoholic Beverage Commission or an employee of the Texas Alcoholic Beverage Commission, please contact our Office of Professional Responsibility (Internal Affairs) by:
The Texas Alcoholic Beverage Commission is an Equal Opportunity Employer. The Texas Alcoholic Beverage Commission does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services. Complaints alleging discrimination by the Texas Alcoholic Beverage Commission or an employee of the Texas Alcoholic Beverage Commission on the provision of services can be filed by:
In an effort to respond to your needs, the “Instructions for Applicants of an Alcoholic Beverage License or Permit” was created to guide you through the application process and can be downloaded free-of-charge from our licensing forms page or obtained from your local TABC office. This helpful booklet contains such useful information as:
In order to apply for an alcoholic beverage license or permit, you must contact your local TABC office and request a materials packet. The packet contains:
The number of applications you will need to prepare will vary depending on your location and what is required from your local government offices. Our local TABC office will inform you of the exact number you are required to complete when you pick up your packet. Please allow up to 75 working days for processing a new application. However, the application process may be completed faster depending on the workload.
This timeframe varies depending on the length of time required to process your application through the city and/or county in which you are located. For certain on-premise locations, the posting of a sign is required for 60 days prior to the license or permit being issued by TABC. In certain cases, an inspection of the proposed licensed location may be necessary for processing your application. Issuance of your license or permit will be delayed if this inspection has not been conducted.
If a completed renewal application and all required fees have been filed with the agency prior to the expiration date of the permit or license, the permit holder may operate, under the expired permit or license, until the renewal application is denied or issued.
If you have any questions or comments regarding our license and permit application process, please contact us by:
We value your comments and will use them to measure our performance and improve our service. Communication of information and ideas provides an understanding and shared commitment toward achieving common goals.
Every effort will be made to respond to your inquiries (including US mail, e-mail and/or personal requests) within three to five working days of receipt. Questions, comments, suggestions, and requests for information can easily be made by:
Please take a few minutes to complete our Customer Satisfaction Survey. It will help us evaluate the services we provide and determine how they can be improved. In addition, your responses will be kept strictly confidential. We want to make this agency more responsive to the needs of the public, but we need the help of people like you to make it happen.