TABC Compact with Texans

Overview

Originally created in 1935, the Texas Alcoholic Beverage Commission (TABC) is the state agency that regulates all phases of the alcoholic beverage industry in Texas. The duties of the commission include regulating sales, taxation, importation, manufacturing, transporting and advertising of alcoholic beverages.

At the Texas Alcoholic Beverage Commission, we realize the great responsibility that the State of Texas has placed upon our agency, and we are committed to providing the best possible service to the people of Texas. We pledge to:

  • apply the Alcoholic Beverage Code in a fair, consistent, and timely manner;
  • exemplify courteous, ethical, and professional behavior;
  • be fiscally responsible and accountable; and
  • be accessible, transparent, efficient and effective.

Mission

The mission of the Texas Alcoholic Beverage Commission is to serve the people of Texas, and protect the public health and safety, through consistent, fair and timely administration of the Alcoholic Beverage Code.

Vision

A safe and healthy Texas served by an innovative Alcoholic Beverage Commission regulating a responsible and compliant alcoholic beverage industry.

Guiding Principles

  • We empower our employees to respond effectively to challenges.
  • We recruit, develop, retain and value a highly competent and diverse workforce that will successfully execute our mission.
  • We strive to be a competitive employer.
  • We expect ethical and professional behavior of ourselves.
  • We exercise discretion in our authority when making decisions based on ethical and legal principles.
  • We do the right thing, not just what we have the right to do.
  • We work together to achieve goals and solve problems.
  • We put responsible people into business and promote good business practices through open communication.
  • We foster voluntary compliance through education.
  • We provide the highest level of public safety by assessing and analyzing at-risk behavior and taking action against unlawful conduct.

Customer Service Standards

We recognize that quality service is essential in meeting our mission, goals, and responsibilities. We pledge to:

  • Treat you with professional courtesy and respect at all times.
  • Provide you with accurate, timely, and complete information.
  • Respond to all inquiries as soon as possible within five working days of receipt.
  • Process new (unprotested) applications within 60 calendar days.
  • Acknowledge receipt of complaints within three working days.
  • Resolve complaints within 60 working days and notify the complainant if any situations arise that may require additional time for complaint resolution.
  • Provide helpful and up-to-date information on our web site.
  • Ensure our facilities are easily accessible and clean.
  • Provide you with our Compact with Texan's Customer Satisfaction Survey results and continually strive to improve our services.

Customer Relations Representative

Our Customer Relations Representative is responsible for responding to any of your concerns regarding our agency. Please feel free to contact her:

Carolyn Beck
Texas Alcoholic Beverage Commission
P.O. Box 13127
Austin, Texas 78711
questions@tabc.state.tx.us
(512) 206-3347

Complaint Handling Process

Report Violations of the Alcoholic Beverage Code

You may file a complaint about violations of the Alcoholic Beverage Code, including establishments and persons who sell or give alcoholic beverages to minors. For all complaints, you will need to provide the name and location of the establishment, if applicable, and a description of the violations observed.

Upon receipt, we will acknowledge your complaint within three working days. Every effort will be made to resolve your complaint within 60 working days. You will be notified of any situations that would require additional time for complaint resolution. If you have any questions or would like to file a complaint concerning a violation of the Alcoholic Beverage Code, please contact us by:

  • E-mail: complaints@tabc.state.tx.us
  • Toll-free telephone: 1-888-843-8222 (1-888-THE-TABC)
  • Mail:
    Texas Alcoholic Beverage Commission
    P.O. Box 13127
    Austin, Texas 78711
  • Fax: (512) 206-3350

Complaints Against TABC Personnel

In order to file a complaint against the Texas Alcoholic Beverage Commission or an employee of the Texas Alcoholic Beverage Commission, please contact our Office of Professional Responsibility by:

  • E-mail: opr@tabc.state.tx.us
  • Telephone: (512) 206-3405
  • Mail:
    Office of Professional Responsibility
    Texas Alcoholic Beverage Commission
    P.O. Box 13127
    Austin, Texas 78711
  • Fax: (512) 206-3207

Complaints Against the Provision of Services Provided by the TABC

The Texas Alcoholic Beverage Commission is an Equal Opportunity Employer. The Texas Alcoholic Beverage Commission does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services. Complaints alleging discrimination by the Texas Alcoholic Beverage Commission or an employee of the Texas Alcoholic Beverage Commission on the provision of services can be filed by:

License And Permit Process

In an effort to respond to your needs, the Application Guide for Retailers and the Application Guide for Wholesalers, Distributors and Manufacturers were created to guide you through the application process. This helpful booklet contains such useful information as:

  • Step-by-step procedures of the application process;
  • Checklist of required forms;
  • Detailed instructions for every form.
  • Different types of licenses and permits; and
  • Fee and surcharge amounts for all licenses and permits.

Your best resource when applying for a new license or permit is your local TABC office. They can walk you through the licensing process and answer any questions you might have. Following directions in the Application Guide, you may download the appropriate application packets with forms and instructions from our licensing forms page. The packets contain:

  • Information on the license or permit type for which you are applying;
  • Blank Application Forms and Personal History Sheets; and
  • Conduct Surety, Tax Bond Forms or other bond/security forms, if applicable.

Please allow up to 60 calendar days for processing a new application. However, the application process may be completed faster depending on the complexity of the application.

For certain on-premise locations, the posting of a sign is required for 60 days prior to your permit being issued. Please contact your local TABC office as soon as possible to obtain a 60-Day Sign. In certain cases, an inspection of the proposed licensed location may be necessary for processing your application, as well as an interview/orientation for the applicant. Issuance of your license or permit will be delayed if these have not been conducted.

If a completed renewal application and all required fees have been filed with the agency prior to the expiration date of the permit or license, the permit holder may operate, under the expired permit or license, until the renewal application is denied or issued. Many types of licenses and permits may be renewed on-line.

If you have any questions or comments regarding our license and permit application process, please contact us:

Questions, Comments, Suggestions and Requests for Information

We value your comments and will use them to measure our performance and improve our service. Communication of information and ideas provides an understanding and shared commitment toward achieving common goals.

Every effort will be made to respond to your inquiries within five working days of receipt. Questions, comments, suggestions, and requests for information can easily be made by e-mail, phone or mail:

Local TABC Office | Headquarters | Office of Professional Responsibility (Internal Affairs)

Your Satisfaction Is Important To Us!

Please take a few minutes to complete our Customer Satisfaction Survey. It will help us evaluate the services we provide and determine how they can be improved. We want to make this agency more responsive to the needs of the public, but we need the help of people like you to make it happen.