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We love to hear from our customers, and we love it when they brag on one of our own. Our team works hard at fulfilling our cornerstones of service, courtesy, integrity and accountability. When it all comes together, we all succeed. We invite you to tell us when you've had a good experience. All of these letters and e-mails are shared with the employee and everyone up his or her chain of command, so keep them coming.
If you have the occasion to see a TABC employee doing an outstanding job, we would like to hear from you. Please forward your compliments by e-mail to firstname.lastname@example.org. Include as much information about the employee as possible (e.g., name, location of service, etc.).
From: bryan poff
Sent: October 22, 2013
Subject: Jeff Haverlah
To whom it may concern,
I have worked in and around the alcohol industry for over 10 years. During that time I think I've had the opportunity to work with almost all of the TABC District Offices and Outposts at some point. Sometimes, understanding that the TABC is an evolving agency with changing statutes, changing forms and changing policies and procedures, you have a natural level of concern about who will work the application and how consistent they will be in respect to what you have come to expect around the state. This is never a concern when I know my application is being processed by Jeff Haverlah in the Houston District Office.
Jeff has one of the better understandings about business organizational structures, business agreements and general knowledge about how businesses in the alcohol industry truly operate. Furthermore Jeff's experience and institutional knowledge about how Houston, Harris County and surrounding jurisdictions qualify business locations and process applications is impressive and he is always helpful in sharing this insight.
Although I know that if there is any question, correction or concern regarding any part of an application that Jeff will find it; he is also quick to tell you what he needs to address the issue, how he wants it, and when he needs it took keep the application moving forward.
As I said I have worked in the industry for 10 years and this is only the 2nd time I have ever taken the time to stop and commend an agency employee in writing.
From: Weinhof Winery
Sent: September 9, 2013
Subject: Excellent assistance!
I would like to commend Shawn K. Smith, License and Permit Specialist at TABC in Wichita Falls, Texas, on his outstanding subject matter knowledge, attention to detail, rapid response to requests, and consistently pleasant attitude and demeanor in assisting me with any winery permit and licensing questions and requests that I have had.
Recently, Shawn responded to a short-timeframe request that I had on a late Friday afternoon. He did so in such a timely and accurate manner as to ensure that we were able to proceed with our plans to participate in a local event.
I know that I can call Shawn if I have any licensing or permit questions, and that I can be confident in the response and guidance that he provides -- and always in a professional manner. That means a lot to us in ensuring that we continue to remain in compliance.
From: Pablo Valqui
Sent: July 26, 2013
Subject: Commendation for Houston office
Dear Ladies and Gentlemen
As a professional in the food and beverage industry and a foreign citizen in Texas you hear all kind of horror stories about the TABC, that I am sure you all know of more than enough.
Hence it is very encouraging to see the work your Houston office does to help those citizens interested in becoming a alcoholic beverage merchant, in special the Supervisor Richard Wills. Mr. Wills attended us from our initial email till our personal meeting with utter professionalism, deep knowledge of the Alcoholic Beverage Code and sympathy for our project, the development of a street market in East of Downtown Houston.
As a constitutionalist (though in Germany), I am of the total conviction, that only in a true democracy will the official side collaborate, in the best interest of all, with the common citizen in the success of their business development in a legal way. The official side will aide the citizen where their knowledge of the law or specific code is not sufficient.
All this was done professionally and perfectly by Mr. Wills during our dealings with the local TABC office.
I want to thank you personally and in name of our project for the care you take in selecting your field office and regional supervisors.
VI Food and Beverage Consult
From: Anthony Wegmann
Sent: July 10, 2013
Subject: Thank you to the Houston office
Just wanted to send a quick note to thank the Houston TABC office for all their help! Sergeant Heley Jaramillo Young was of huge assistance a couple weeks ago when we were running late to pick up our caterer's permit. She stayed at the office until we could arrive…Thank you!
I would also like to thank Jeff Haverlah and Alicia Ridge for all their help with our permits. They are great to work with!
Lastly, Dick Wills has always been a huge help to us anytime we have questions. I really appreciate him taking the time to help us with events and permits.
Thank you for all the hard work and assistance over the years!
From: Tanis Knelsen
Sent: July 3, 2013
I would like to compliment Jeff Haverlah in the Licensing Dept. of the Houston Office. I have worked with him on several applications. He is extremely helpful. If I have a licensing question, he is always so nice to explain why something is needed. I appreciate his time and going the extra mile to help.
Thank you, Tanis
From: Karen Meredith
Sent: June 28, 2013
Subject: Shawn K. Smith
My company recently changed our type of liquor license. Shawn Smith from Wichita Falls was the License and Permit Specialist assigned to us. I would like to take a moment to express the exemplary service he provided for us.
As we were dealing with changing our type of license plus running under a deadline, I had questions and needed clarification in order to get everything accomplished in a timely manner. From the first interaction I had with Mr. Smith, he provided me with a courteous, friendly and welcoming contact. Throughout this process, he kept in close communication with me, answering questions and assuring me of the progress of the application. I know he went above and beyond to provide everything needed from his end as quickly and efficiently as possible.
I felt comfortable that I could contact him for whatever I needed and he always responded in a cheerful and positive manner. It was very nice to know I had a particular individual to deal with that was readily accessible.
Thank you for having this type of employee available to those of us who need a friendly voice and assistance in these types of situations.
Sweetwater Grill & Tavern
From: Don E. Walden
Sent: June 28, 2013
I want to compliment Cindy Gethers and Leticia Alvarez in Licensing for being extremely helpful in assisting with an outside-the-box issue with a winery permit application for my client during the last week.
Don E. Walden
Law Office of Don E. Walden
From: Sherri Cox
Sent: June 18, 2013
I want to compliment Teresa Shed in the Austin Office. She is very helpful every time I call her. She is very pleasant when we speak…her voice never sounds like it is "a bother" to help me.
KUDOS to Teresa!!!
From: Gene & Julie Gates
Sent: June 11, 2013
This email is overdue, but we wanted to tell you how wonderful our experience was getting our TABC license. We recently opened a new restaurant, and several people warned us how difficult it was to get a liquor license, but our experience was wonderful. During our interview we found our officer to be pleasant and informative.
Thank you for making this process as professional and pleasant as possible. We were very impressed.
Gene & Julie Gates
Owners, Battuto Italian Kitchen
From: Yao Yao
Sent: June 3, 2013
Subject: china place liquor city
Good afternoon -
This is Darcy, from China Place Liquor City. Thank you so much for being so patient and answering all of our questions. It was a true pleasure working with you!
Thank you again for your kindness and I hope to see you soon!
From: Tamara Graham
Sent: April 18, 2013
To: Carol Wright
Subject: Application Forms
I deeply want to express my gratitude in working with you and the TABC in Richmond. You all have been awesome and very informative as well as extremely pleasant in my Q/A for this area of our business. I was so happy that I had people with great personalities and patience with me for this lengthy event. You all need to hear this because ya'll deserve it.
Again, thanks again for everything. We invite ya'll to come see us at our races. Ask for Tami or Marvin when you are at the gate, or call us in advance, and we would love to give ya'll a first hand view of the business you assisted in helping get started.
From: Kristin Edwards
Sent: April 17, 2013
Subject: Richard Wills - City of Huntsville Professional Development Seminar
Good afternoon -
TABC Regional Supervisor Richard Wills completed a presentation this morning for the first City of Huntsville, Texas Professional Development Seminar, a gathering of City Secretaries from around the state which was also attended by several members of law enforcement from Huntsville and Wharton, TX.
Mr. Wills gave an excellent presentation, providing very interesting information on the alcohol industry in Texas, permitting information (which is vital to City Secretaries as they are responsible for issuing permits at the City level), and enforcement information with the assistance of Sergeant Gilbert Alba. The information Mr. Wills provided was succinct, applicable and well-stated, and we feel those who attended the seminar greatly benefitted from hearing his presentation.
Deputy City Secretary
City of Huntsville, Texas
From: Hampton, Billy
Sent: March 21, 2013
Subject: Kudos to Dick Wills and the Houston office of TABC
This is just a quick note of thanks to Dick Wills and his staff for their help in expediting the beer license for our new RaceWay located at 6737 Tidwell Road in Houston, TX. We had a situation that could have delayed our store opening up to 4 weeks due to an incorrect address that our Engineering department had been given by the county. Once we discovered the error and resubmitted the paperwork, I reached out to Dick and asked for his assistance (once I knew the application had reached his office.) He and his staff proved to be helpful and courteous. We are scheduled to open the store next week and I am very pleased that we did not suffer a long delay.
Thank you so much for the cooperation and professionalism!
Billy M. Hampton
From: Jim Johnson
Sent: March 9, 2013
Subject: TABC Training
Jeff Farmer conducted an outstanding training session for the employees of Lakes Lanes Bowling Center. I have owned this business for two years but had no previous experience in alcohol service businesses. I wish that I had met Agent Farmer sooner! After this class, I have seen significant performance improvement by all of our bartenders.
Jeff told me that he was always on duty "24/7" and could train at any time. True to his promise, Jeff came early on a Sunday to teach the class. Beyond teaching the standard material, he also helped us with a Q"A session.
Truly outstanding! - Jim
From: Alex Heckathorn
Sent: February 26, 2013
Subject: Laredo Outpost Comes Through
To the TABC Licensing Staff,
We just got the permits for a baseball stadium in Laredo, just ahead of big concert scheduled at the last moment. So we really needed everyone to do their parts very timely. And even though the Laredo Outpost is only open a couple of days a week, Eddie Torres and Elizabeth Belcher were available thorough out the licensing to work the applications and made sure we got the permits issued with enough time to stock for the concert.
And kudos go to the new system by which Austin is also reviewing the applications at the same time and so when its done, it's really DONE!
Thanks for doing again,
Compliance Service of America ("CSA")
From: Mike Bowker
Sent: February 21, 2013
Subject: Compliments to both Ms. Kathleen Allbright and Mr. Ron Alexander
As a new business owner and first time applicant, I was somewhat leery when approaching the "State bureaucracy".
To my pleasure, the experience has been nothing positive and I can not say enough about both Mr. Ron Alexander's desire to educate me on the process and also assist me through the process. From the first time we met, he has been courteous, professional and helpful. It must be a pleasure to have employees under your supervision that always strive to do the right thing. He surely understands customer service.
Also I had the pleasure of having my interview conducted by Ms. Kathleen Allbright. She must surely be one of your rising stars. They style in which Ms. Allbright conducted the interview was professional and very informative/educational. She took the time to ensure I understood the most salient and important points of information. Additionally Ms. Allbright questioned me to ensure I was an informed and satisfied customer; that type of integrity is unfortunately somewhat rare, in younger folks today. Additionally Ms. Allbright agreed to and in fact has already started ( in less than 24 hours) to help me with the license process for another location.
She has also recruited Ron and they have already made head way on the second license.
It is a great feeling to know that the State has such dedicated and fruitful employees.
From: Rudy & Paco's
Sent: February 20, 2013
To: Carol Wright
Subject: 21 - Mixed Beverage Permit
Thank you so much for being so patient and answering all of our questions. It was a true pleasure working with you!
Thank you again for your kindness and I hope to see you soon !
Sent: February 14, 2013
Hello and Happy Valentines Day,
Today I called the TABC, Houston Regional Office-Licensing and Enforcement/Compliance Personnel located on 427 West 20th Street, Suite 600, Houston, Texas 77008-7900, phone: 713-426-7900.
I would like to let you know of the professional and helpful staff I spoke with. I had the pleasure of speaking with Mrs. Dora Jones, Administrative Assistant, and Sgt. Parent Paul. They were very patient, communicated well, and educated me about the TABC duties and Codes I needed clarification on.
They both answered every question I asked and took the time to explain in a way I could understand.
Have a very nice day.
From: Gina Whitley
Sent: February 21, 2013
To: Richard Wills
Subject: Licensing Process for the Wine Industry
Thank you again for taking the time out of your day yesterday to offer your guidance to me.
You clarified several things that were extremely helpful in my planning stage, especially about the requirements of the location itself that I did not even think about. And, clearly explaining the two different permits regarding tasting room sales, online sales and production.
Our conversation made a huge difference and I wanted to let you how much I appreciate it.
I'll stay in touch as things progress.
Hope you have an excellent day!
From: DL Yepez
Sent: February 14, 2013
To: Richard Wills
Subject: Rhonda Flanagan
I wanted to take a moment to tell you how wonderful Ms. Flanagan has been to work with. She is truly an asset to TABC. When my husband and I decided to open our winery, Ms. Flanagan was helpful and thorough. She has always been available when we have questions and responds quickly. I appreciate her professionalism and compassion during stressful situations related to opening and running our business.
I sincerely enjoy working with her and can't say enough wonderful things about her. TABC is blessed to have Ms. Flanagan on their team!! We are blessed to have met her!!
Lena & David Yepez
Sent: January 30, 2013
To: Marla Myers
Subject: Thank you
Good Morning Marla,
I just wanted to take some time to tell you thank you for working so hard for us!
Our pending drawer has never looked more organized. We appreciate your patience and your timely response to the things that we send your way.
Just wanted you to know you are very much appreciated in our office:) Debra and I are closing up shop starting tomorrow. If you need anything I will have my email on my phone.
Have a great weekend!
McQuain Agency, Inc.
Sent: January 26, 2013
Subject: Compliment to TABC Agent
I would like to compliment Chris Mittelmaier on his knowledge of laws and requirements during visits and calls. He has always been extremely professional and proficient in answering any questions I have asked for the last two years. I have been calling him since, he is always very knowledgable and is happy to answer my questions.
From: Billy Hemby
Sent: January 11, 2013
Subject: Donny Betts & Raly Sagrado
I would like to compliment Mr. Betts & Mr. Sagrado for their recent visit and audit of our TABC records. Both of the gentlemen were very proffessional and cooperative.