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We love to hear from our customers, and we love it when they brag on one of our own. Our team works hard at fulfilling our cornerstones of service, courtesy, integrity and accountability. When it all comes together, we all succeed. We invite you to tell us when you've had a good experience. All of these letters and e-mails are shared with the employee and everyone up his or her chain of command, so keep them coming.
If you have the occasion to see a TABC employee doing an outstanding job, we would like to hear from you. Please forward your compliments by e-mail to firstname.lastname@example.org. Include as much information about the employee as possible (e.g., name, location of service, etc.).
From: Ellen R. Cohen
Sent: October 1, 2014
To: Richard Wills
Dick, thank you so much for joining me last night at my Cohen Ambassador Program (CAP). Your presentation was terrific and your willingness to answer the numerous questions presented by the crowd was so gratefully appreciated. You stand as an example of a true public servant and one who, as the Regional License & Permit Supervisor for TABC, willingly goes out of his way to be supportive. Again many thanks for helping my civic club representatives get helpful information on what they can do to address issues affecting quality of life concerns in their neighborhoods
Read the letter from: Fort Bend Community Prevention Coalition, expressing their appreciation for Agent Timothy Sulak - September 16, 2014
From: Puben Meza
Sent: August 22, 2014
To: Jessica Montemayor
Subject: Hukah Lounge --- Says TABC stands for great ones
I want to take the time to let you know that I appreciate all the help you, the local staff & your office has extended to me.
Rarely do I feel the need to take the time to point out jobs well done simply because it is rare to find good customer service these days.
In the words of today's generation "You all rock"…
Please feel free to forward my appreciation to your office.
Sent: August 25, 2014
To: Carolyn Beck
I called the TABC and spoke with Ms. [Yolanda] Douglas on August 11 and she was extremely helpful. I had visited the website and it was a little overwhelming trying to find the correct links, I even put some terms in the search box and that's was a bit daunting. She answered all my questions and then some. I felt very comfortable asking Ms. Douglas any question about licensing. It was made very apparent that if I had any more questions to feel free and call or email her. Very reassuring. This is certainly an organization with right person in place.
Give her a BONUS
From: Warren Smith
Sent: August 13, 2014
To: Zaida Flores
Subject: To compliment the TABC Office
I was overwhelmed and extremely impressed with the customer service received yesterday. When visiting a governmental office, one never knows what to expect and braces for the hardest time. I felt very welcomed and the customer service was excellent. I can't thank you all enough.
Warren Smith Sr
Smith & Smith Business Services, LLC
Via Online Customer Service Survey sent on August 5, 2014
I was so very pleased to work with Doina Morales and think she deserves special recognition. Although I had a lot of questions which meant extra work for Doina, she was absolutely great and consistently courteous and helpful via phone and email. She explained all TABC rules and regulations in a straightforward and patient manner. I am looking forward to working with her again. Great job, Doina!
From: Greg LeGrande
Sent: July 29, 2014
Subject: Richard Wills -- Neartown Super Neighborhood Presentation
I would like to commend Richard (Dick) Wills, T.A.B.C Regional Supervisor, for his presentation given at our last Neartown monthly meeting on July 22, 2014.
Richard Wills did an excellent job of describing TABC overall processes, their relationship to local issues and fielding general questions.
All done concisely and understandably. Multiply meeting attendees had positive comments on Richard Wills.
Greg S. LeGrande
President Neartown Super Neighborhood, Houston
Card received on July 15, 2014
Ms. Kim [Hilton]
Truly appreciate your wealth of information and patience with my new endeavor.
You have been wonderful to meet with and I hope to see you soon.
Via Online Customer Service Survey sent on July 14, 2014
As an attorney for a License Applicant, I had the pleasure to work with Doina Morales, License and Permit Specialist in your Houston office. She presented the utmost professionalism and efficiency in handling my client's application, and was truly a pleasure to work with. I am filling this survey out primarily to recognize her as a talented specialist at your agency, and expect her to be a big asset for you given her work product and efforts. Thank you.
From: Kyle Hill
Sent: June 25, 2014
Kudos to Patricia Lugo in the Commission's Victoria office for her assistance processing one of, if not the, first mixed beverage permits in Goliad County. She is courteous and professional and a pleasure to work with.
Martin Frost & Hill
From: Claire Marlin
Sent: June 6, 2014
Subject: Very Impressed
I manage a small winery in California. We have been working to register a wine, Sostener Pinot Noir, so it can be sold in Texas through a distributor. I have been dealing with Felicia [Cleveland] (mostly) and Alicia during the permit process. I can't tell you how impressed I have been. Their professionalism and patience (we originally filed for the wrong permit) with me during this process is what I would expect from a for-profit company who values my business…not the usual experience one receives when working with a government department.
Ms. Sherry Diaz and Meridith [Munoz] in Label Registration have also been very helpful and professional.
Dealing with Texas state government has been so much smoother, even with our snafu, than I ever expected. I think Gov. Perry is right when he says "Texas is ready to do business".
Thank you again for the help,
From: Brenda Beasley
Sent: May 16, 2014
To: Brian Williams
Subject: TABC Agents
Thursday, May 15, 2014, two TABC agents, Jonathan Simcik and Eli Cunningham and retired TABC agent Paul Morgan, came to Early Middle School and spoke to all 7th grade students. These agents gave of their time and patience to speak to and answer questions from students concerning alcoholic beverages and their effects on children.
I feel this time these agents spend with our children is invaluable to their physical and mental health and social well-being. The small community of Early, Texas, has had a number of tragic accidents involving alcohol and drugs in the past few years. Perhaps we will not know of an exact number of young lives that may have been saved because of the agents' interventions, but I know their presence in the education of our children will have an impact for the better.
EMS 7th Grade Science
From: Corby Eden
Sent: May 15, 2014
Subject: Kudos TABC IMAX
To Whom It May Concern,
We, at both AMC Theatres and Compliance Service of America (CSA), would like to acknowledge the extraordinary efforts of the TABC San Antonio Regional Office employees Evangelina Aguilera and Auditor Judy Price. Without their cooperation, communication, and diligent service AMC Theatres Alamo IMAX 2 would not have been able to provide beverage services for this coming Memorial Day weekend. Thank you for going above and beyond to help our team keep this project on time and get our permit issued expediently.
We would also like to thank Jo Ann Joseph who helped us. The TABC is a great team!
CSA and AMC Theatres
Via Online Customer Service Survey sent on April 24, 2014
Me and my wife were very impress with Stephaine Moore she is excellent and very professionsl employee of TABC.
From: Tony Angotti
Sent: April 23, 2014
Subject: Kudos - Houston T.A.B.C.
I am writing to let you know that the field office in Houston TX. has some of the most friendly and helpful public service employees I have ever encountered. Both Richard Wills and Jeff Haverlah couldn't have showed more interest in our new venture(s) in Houston. Both their follow-up and careful instruction got our businesses open and running according to the laws of Texas. Thank you Richard and Jeff and the front desk staff! Your professionalism is greatly appreciated.
Managing Partner / Bradley Ogden Hospitality
Sent: April 17, 2014
Subject: Thank You Dora Brackin & Carla Rios
I wanted to send a special thank you to both ladies above for their customer service and quick responses.
We are PCSing back to Texas and needed an email from TABC in order to ship our wine from Germany for personal use.
I last contacted Dora in 2012 and thought I'd take another shot this time. Luckily she was still there and forwarded my request to Carla. Carla responded to me with the required info within a few hours! I didn't expect such a quick response with the holidays upon us - and I need this info by Tuesday!
Thank you SO much for making this an easy process! Much appreciated.
From: Melanie Wilkes
Sent: April 1, 2014
To: Kayla Fritz
Subject: Anderson PG Thank you
Thank you and TABC Education & Prevention for supporting the Anderson High School Parent Teacher Student Association Project Graduation 2014 Committee. You have tremendously helped our committee and school by providing guidance and literature promptly. We are very grateful for the literature you gave us in December to help host for our students a Resisting Drugs and Alcohol (RAD) Lunch Table with Fatal Vision goggles activity. Numerous students received the literature, and we also placed the literature in our school office. Furthermore, thank you for obtaining for us the 500 additional copies of the index card size pamphlet "Be Safe Tonight, Not Sorry Tomorrow." These wonderful informative packets will be given to seniors as they depart from our Project Graduation Event.
Your contribution enables us to provide a memorable drug-free and alcohol-free celebration for the Anderson High School seniors on the night of graduation, June 6, 2014.
Thank you again for your partnership in our effort of organizing a safe, fun celebration for all our graduating seniors. Your support sends a strong message to seniors that the community cares.
Anderson PTSA Project Graduation 2014 Co-Chair
Sent: March 28, 2014
Subject: Sarah Bennett and Abigail Garza: YOU ROCK!
Much appreciation and thanks to Sarah Bennett and Abigail Garza at the Austin District Office. They are knowledgeable, friendly, very professional, and are always willing to help with questions or concerns. Our office recently filed applications that were unnecessarily delayed due to errors beyond our control, but Sarah and Abigail worked with us to find a speedy solution to the problem so the permits would issue.
Thank you, ladies, for your tenacity!
Jack Martin & Associates
From: Kevin Carr
Sent: January 28, 2014
To: Jeff Haverlah
Subject: BHW'S PLACE, LLC
A Special Thank You
Acts of kindness, a warm heart, make the world turn more gently.
It's nice to know that there are still people who cares and take such pleasure in doing special things; helping and making others feel good. Once again thank you so much for taking the time to expedite our license and getting the ball rolling. You're really a special person.
BHW'S Place Sports Bar & Grill
Dwight & Lisa Ward