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We love to hear from our customers, and we love it when they brag on one of our own. Our team works hard at fulfilling our cornerstones of service, courtesy, integrity and accountability. When it all comes together, we all succeed. We invite you to tell us when you've had a good experience. All of these letters and e-mails are shared with the employee and everyone up his or her chain of command, so keep them coming.
If you have the occasion to see a TABC employee doing an outstanding job, we would like to hear from you. Please forward your compliments by e-mail to firstname.lastname@example.org. Include as much information about the employee as possible (e.g., name, location of service, etc.).
From: Alex Heckathorn
Sent: November 8, 2016
Subject: Kudos for LOTS of TABC employees
Once AGAIN the TABC has proven itself to be one of the most responsive and reasonable agencies we deal with in assisting our clients obtain alcohol permits. We had a difficult transition of permits for locations inside several Texas airports, where maintaining uninterrupted service was crucial.
Our client was presented with difficult timelines imposed by others and a lack of cooperation by many parties. But the TABC was willing to work with us to make it work for all concerned. We would like to give compliments and kudos to the following TABC employees who went above and beyond to help:
Sarah Fricke, Austin Licensing Lead
Shaun Jordan, Austin Licensing Supervisor
Todd Talley, Austin Compliance Officer
Shawn Smith, Arlington Licensing Lead
Marti Alanis, Arlington License Processor
Yvette Price, San Antonio Licensing Supervisor
Vangie Aguilera, San Antonio Licensing Lead
And special thanks to Amy Harrison who helped map out the strategy to make it all happen across the Regions and to Gene Bowman, who exercised discretion with great sensitivity.
Our firm works in many states and with many agencies, and what I can say is that the TABC excels in serving its permittees and applicants within the requirements of the laws it enforces. Hats off to the people at the TABC who make it work for everyone!!
From: Wanda Jennings
Sent: October 5, 2016
Subject: We love Marti Alanis!!!
To Whom It May Concern:
I wanted to relay how very much we have appreciated having MARTI ALANIS in the Arlington, Texas office work our last two permits...one for Plano, Texas and the last one for Northlake, Texas.
Wow! So very friendly, accommodating, professional and courteous! I would personally be very grateful if he would be the one to work all of our new permits. You have a real gem with his work ethic.
In both cases, Marti communicated with me via email when he began the permitting process. I responded to him with our targeted opening date and he outdid himself making sure we got our permit in plenty of time to open our new stores.
You hit a goldmine when you hired Marti! Way to go!
Wanda K. Jennings
Rosa's Café & Tortilla Factory, Inc.
From: Kim Harvey
Sent: August 22, 2016
Subject: Cynthia Joseph
I have been working with Cynthia Joseph from the Houston Division and what a pleasure it is working with her. Her attitude, work ethic, promptness and helpfulness are outstanding.
From: T. K.
Sent: June 20, 2016
Subject: Compliment for Terry L. Hing
To whom it may concern,
I got to TABC office in Arlington, TX. I signed in and I was send to Ms. Terry Hing, she was very nice, helpful and knowledgeable about what is going on. She took my application, explained everything, went through all the steps needed and what is missing and how the process works.
I like her work ethics, I think she is doing a tremendous Job.
From: Paul Willhite
Sent: May 8, 2016
Subject: Carolyn Almstedt
I would like to commend Ms. Carolyn Almstedt of the Arlington Office for her exemplary service. She has consistently gone above and beyond to answer any questions I've asked concerning compliance and other matters for my establishment. Carolyn ensures a prompt answer is provided, even when the matter at hand is outside of her normal jurisdiction.
From: Debra Manea
Sent: April 21, 2016
Subject: Eleanor Ramirez - San Marcos
Dear Ms. Ramirez,
I just wanted to take a moment to say "Thank-you" and let you know what a pleasure it was to work with you. Your patience and your reassuring smile made the sale of my business to the new owner seamless and STRESS free! I wish every TABC office was as welcoming as your office in San Marcos. You and the staff that work with you are all so happy and that shows through to your clients.
I will never be able to find the words to say Thank you for all that you do; I know that you always go above and beyond for your clients. It is so refreshing to have someone as nice and understanding as you to be a resource in this business.
former owner Wine 101- Bulverde
From: Gabriel Allen
Sent: January 29, 2016
Subject: Marla Myers
Wanted to brag on Marla Myers in your office. Tremendous professional. Very friendly. Very quick responses on questions as we were working through a change on our licenses. I Have dealt a fair amount with agencies. Not very often I get to use "great customer service" in the same sentence with commission or agency or bureau etc… She is doing a great job.
Gulf Winds International
From: Lucy Kline
Sent: January 14, 2016
To: Julie Ross
Subject: Jeff Richards
Hi, Julie. I wanted to let you know that I contacted Jeff Richards for assistance with setting up an online account for the various liquor licenses held by Aramark's entities. Jeff was extremely helpful, professional and patient with me as I worked my way through the system.
I work with most of the licensing authorities in the US and Canada, and Jeff's fine work is an example other states should copy! Please extend my gratitude to him for his efforts. I appreciate it.