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We love to hear from our customers, and we love it when they brag on one of our own. Our team works hard at fulfilling our cornerstones of service, courtesy, integrity and accountability. When it all comes together, we all succeed. We invite you to tell us when you've had a good experience. All of these letters and e-mails are shared with the employee and everyone up his or her chain of command, so keep them coming.
If you have the occasion to see a TABC employee doing an outstanding job, we would like to hear from you. Please forward your compliments by e-mail to firstname.lastname@example.org. Include as much information about the employee as possible (e.g., name, location of service, etc.).
From: T. K.
Sent: June 20, 2016
Subject: Compliment for Terry L. Hing
To whom it may concern,
I got to TABC office in Arlington, TX. I signed in and I was send to Ms. Terry Hing, she was very nice, helpful and knowledgeable about what is going on. She took my application, explained everything, went through all the steps needed and what is missing and how the process works.
I like her work ethics, I think she is doing a tremendous Job.
From: Paul Willhite
Sent: May 8, 2016
Subject: Carolyn Almstedt
I would like to commend Ms. Carolyn Almstedt of the Arlington Office for her exemplary service. She has consistently gone above and beyond to answer any questions I've asked concerning compliance and other matters for my establishment. Carolyn ensures a prompt answer is provided, even when the matter at hand is outside of her normal jurisdiction.
From: Debra Manea
Sent: April 21, 2016
Subject: Eleanor Ramirez - San Marcos
Dear Ms. Ramirez,
I just wanted to take a moment to say "Thank-you" and let you know what a pleasure it was to work with you. Your patience and your reassuring smile made the sale of my business to the new owner seamless and STRESS free! I wish every TABC office was as welcoming as your office in San Marcos. You and the staff that work with you are all so happy and that shows through to your clients.
I will never be able to find the words to say Thank you for all that you do; I know that you always go above and beyond for your clients. It is so refreshing to have someone as nice and understanding as you to be a resource in this business.
former owner Wine 101- Bulverde
From: Gabriel Allen
Sent: January 29, 2016
Subject: Marla Myers
Wanted to brag on Marla Myers in your office. Tremendous professional. Very friendly. Very quick responses on questions as we were working through a change on our licenses. I Have dealt a fair amount with agencies. Not very often I get to use "great customer service" in the same sentence with commission or agency or bureau etc… She is doing a great job.
Gulf Winds International
From: Lucy Kline
Sent: January 14, 2016
To: Julie Ross
Subject: Jeff Richards
Hi, Julie. I wanted to let you know that I contacted Jeff Richards for assistance with setting up an online account for the various liquor licenses held by Aramark's entities. Jeff was extremely helpful, professional and patient with me as I worked my way through the system.
I work with most of the licensing authorities in the US and Canada, and Jeff's fine work is an example other states should copy! Please extend my gratitude to him for his efforts. I appreciate it.