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Kudos - Just a few of the nice things said about TABC employees.
We love to hear from our customers, and we love it when they brag on one of our own. Our team works hard at fulfilling our cornerstones of service, courtesy, integrity and accountability. When it all comes together, we all succeed. We invite you to tell us when you've had a good experience. All of these letters and e-mails are shared with the employee and everyone up his or her chain of command, so keep them coming.
If you have the occasion to see a TABC employee doing an outstanding job, we would like to hear from you. Please forward your compliments by e-mail to questions@tabc.state.tx.us. Include as much information about the employee as possible (e.g., name, location of service, etc.).
From: Tamara Graham
Sent: April 18, 2013
To: Carol Wright
Subject: Application Forms
Carol,
I deeply want to express my gratitude in working with you and the TABC in Richmond. You all have been awesome and very informative as well as extremely pleasant in my Q/A for this area of our business. I was so happy that I had people with great personalities and patience with me for this lengthy event. You all need to hear this because ya'll deserve it.
Again, thanks again for everything. We invite ya'll to come see us at our races. Ask for Tami or Marvin when you are at the gate, or call us in advance, and we would love to give ya'll a first hand view of the business you assisted in helping get started.
Sincerely,
Tamara
From: Kristin Edwards
Sent: April 17, 2013
To: Questions
Subject: Richard Wills - City of Huntsville Professional Development Seminar
Good afternoon -
TABC Regional Supervisor Richard Wills completed a presentation this morning for the first City of Huntsville, Texas Professional Development Seminar, a gathering of City Secretaries from around the state which was also attended by several members of law enforcement from Huntsville and Wharton, TX.
Mr. Wills gave an excellent presentation, providing very interesting information on the alcohol industry in Texas, permitting information (which is vital to City Secretaries as they are responsible for issuing permits at the City level), and enforcement information with the assistance of Sergeant Gilbert Alba. The information Mr. Wills provided was succinct, applicable and well-stated, and we feel those who attended the seminar greatly benefitted from hearing his presentation.
Thank you,
Kristin Edwards
Deputy City Secretary
City of Huntsville, Texas
From: Hampton, Billy
Sent: March 21, 2013
To: Questions
Subject: Kudos to Dick Wills and the Houston office of TABC
Good morning,
This is just a quick note of thanks to Dick Wills and his staff for their help in expediting the beer license for our new RaceWay located at 6737 Tidwell Road in Houston, TX. We had a situation that could have delayed our store opening up to 4 weeks due to an incorrect address that our Engineering department had been given by the county. Once we discovered the error and resubmitted the paperwork, I reached out to Dick and asked for his assistance (once I knew the application had reached his office.) He and his staff proved to be helpful and courteous. We are scheduled to open the store next week and I am very pleased that we did not suffer a long delay.
Thank you so much for the cooperation and professionalism!
Best regards,
Billy M. Hampton
Read the letter from: Dewey Brackin about Jennifer Evans and Dexter Saterfield along with Lori Johnson, Tasha Thomas, Johnna Cunningham, Khristi Polk Carmen Adams and Marc Solomon - March 6, 2013
From: Jim Johnson
Sent: March 9, 2013
To: Questions
Subject: TABC Training
Jeff Farmer conducted an outstanding training session for the employees of Lakes Lanes Bowling Center. I have owned this business for two years but had no previous experience in alcohol service businesses. I wish that I had met Agent Farmer sooner! After this class, I have seen significant performance improvement by all of our bartenders.
Jeff told me that he was always on duty "24/7" and could train at any time. True to his promise, Jeff came early on a Sunday to teach the class. Beyond teaching the standard material, he also helped us with a Q"A session.
Truly outstanding! - Jim
From: Alex Heckathorn
Sent: February 26, 2013
To: Questions
Subject: Laredo Outpost Comes Through
To the TABC Licensing Staff,
We just got the permits for a baseball stadium in Laredo, just ahead of big concert scheduled at the last moment. So we really needed everyone to do their parts very timely. And even though the Laredo Outpost is only open a couple of days a week, Eddie Torres and Elizabeth Belcher were available thorough out the licensing to work the applications and made sure we got the permits issued with enough time to stock for the concert.
And kudos go to the new system by which Austin is also reviewing the applications at the same time and so when its done, it's really DONE!
Thanks for doing again,
Alex Heckathorn
Compliance Service of America ("CSA")
From: Mike Bowker
Sent: February 21, 2013
To: Questions
Subject: Compliments to both Ms. Kathleen Allbright and Mr. Ron Alexander
As a new business owner and first time applicant, I was somewhat leery when approaching the "State bureaucracy".
To my pleasure, the experience has been nothing positive and I can not say enough about both Mr. Ron Alexander's desire to educate me on the process and also assist me through the process. From the first time we met, he has been courteous, professional and helpful. It must be a pleasure to have employees under your supervision that always strive to do the right thing. He surely understands customer service.
Also I had the pleasure of having my interview conducted by Ms. Kathleen Allbright. She must surely be one of your rising stars. They style in which Ms. Allbright conducted the interview was professional and very informative/educational. She took the time to ensure I understood the most salient and important points of information. Additionally Ms. Allbright questioned me to ensure I was an informed and satisfied customer; that type of integrity is unfortunately somewhat rare, in younger folks today. Additionally Ms. Allbright agreed to and in fact has already started ( in less than 24 hours) to help me with the license process for another location.
She has also recruited Ron and they have already made head way on the second license.
It is a great feeling to know that the State has such dedicated and fruitful employees.
Kind regards,
Michael Bowker
Bullritos Franchisee
From: Rudy & Paco's
Sent: February 20, 2013
To: Carol Wright
Subject: 21 - Mixed Beverage Permit
Mrs Wright,
Thank you so much for being so patient and answering all of our questions. It was a true pleasure working with you!
Thank you again for your kindness and I hope to see you soon !
Denise Vargas
Sent: February 14, 2013
To: Questions
Subject: Compliments
Hello and Happy Valentines Day,
Today I called the TABC, Houston Regional Office-Licensing and Enforcement/Compliance Personnel located on 427 West 20th Street, Suite 600, Houston, Texas 77008-7900, phone: 713-426-7900.
I would like to let you know of the professional and helpful staff I spoke with. I had the pleasure of speaking with Mrs. Dora Jones, Administrative Assistant, and Sgt. Parent Paul. They were very patient, communicated well, and educated me about the TABC duties and Codes I needed clarification on.
They both answered every question I asked and took the time to explain in a way I could understand.
Have a very nice day.
Thank you,
Janice
From: Gina Whitley
Sent: February 21, 2013
To: Richard Wills
Subject: Licensing Process for the Wine Industry
Dick,
Thank you again for taking the time out of your day yesterday to offer your guidance to me.
You clarified several things that were extremely helpful in my planning stage, especially about the requirements of the location itself that I did not even think about. And, clearly explaining the two different permits regarding tasting room sales, online sales and production.
Our conversation made a huge difference and I wanted to let you how much I appreciate it.
I'll stay in touch as things progress.
Hope you have an excellent day!
Best Regards,
Gina Whitley
From: DL Yepez
Sent: February 14, 2013
To: Richard Wills
Subject: Rhonda Flanagan
Good Morning,
I wanted to take a moment to tell you how wonderful Ms. Flanagan has been to work with. She is truly an asset to TABC. When my husband and I decided to open our winery, Ms. Flanagan was helpful and thorough. She has always been available when we have questions and responds quickly. I appreciate her professionalism and compassion during stressful situations related to opening and running our business.
I sincerely enjoy working with her and can't say enough wonderful things about her. TABC is blessed to have Ms. Flanagan on their team!! We are blessed to have met her!!
Kind Regards,
Lena & David Yepez
Yepez Vineyard
Sent: January 30, 2013
To: Marla Myers
Subject: Thank you
Good Morning Marla,
I just wanted to take some time to tell you thank you for working so hard for us!
Our pending drawer has never looked more organized. We appreciate your patience and your timely response to the things that we send your way.
Just wanted you to know you are very much appreciated in our office:) Debra and I are closing up shop starting tomorrow. If you need anything I will have my email on my phone.
Have a great weekend!
XO
Thank you,
Lauren McQuain
McQuain Agency, Inc.
Sent: January 26, 2013
To: Questions
Subject: Compliment to TABC Agent
I would like to compliment Chris Mittelmaier on his knowledge of laws and requirements during visits and calls. He has always been extremely professional and proficient in answering any questions I have asked for the last two years. I have been calling him since, he is always very knowledgable and is happy to answer my questions.
Thank you,
Cole M.
From: Billy Hemby
Sent: January 11, 2013
To: Questions
Subject: Donny Betts & Raly Sagrado
I would like to compliment Mr. Betts & Mr. Sagrado for their recent visit and audit of our TABC records. Both of the gentlemen were very proffessional and cooperative.
Thanks
Billy Hemby