Kudos - Just a few of the nice things said about TABC employees.

We love to hear from our customers, and we love it when they brag on one of our own. Our team works hard at fulfilling our cornerstones of service, courtesy, integrity and accountability. When it all comes together, we all succeed. We invite you to tell us when you've had a good experience. All of these letters and e-mails are shared with the employee and everyone up his or her chain of command, so keep them coming.

If you have the occasion to see a TABC employee doing an outstanding job, we would like to hear from you. Please forward your compliments by e-mail to questions@tabc.state.tx.us. Include as much information about the employee as possible (e.g., name, location of service, etc.).

• Kudos from 2009 •
• Kudos from 2010 •
• Kudos from 2011

From: Tucker, Stacey N.
Sent: April 18, 2012
To: questions
Subject: Kudos to Martin Herrmann

Good afternoon. I would like to bring to your attention what a great job Agent Herrmann has done speaking to my 8th graders at HF Stevens Middle School going on 3 years now. We have a long standing history with TABC coming to our school with Agents [Scott] Jones, [Yvette] Price, [Tana] Travis and now Herrmann. The students gain so much vital information and firsthand experience wearing the goggles from Agent Herrmann. He has a great relationship with the kids and they truly enjoy the time he spends with us.

I hope we may continue to have TABC come to HF Stevens and be able to enjoy the very important and informative presentations for many more years! We appreciate Agent Herrmann's caring and expertise he brings to our students.

Thank you,
Stacey Tucker
HF Stevens health teacher

From: Lawrence S Levy
Sent: February 17, 2012
To: questions
Subject: KUDOs - 17 Feb 2012

Just a Tip Of The Hat to: Ms. [Kim] Hilton in the Houston District office.

Ms. Hilton received my telephone inquiry. She listened to my questions. She asked for specific information to further help me. She searched for and obtained the answer to my question. She then forwarded my call to the next department that I then needed to contact. All this in a most pleasant and friendly manner.
Thank you, Ms. Hilton.

LSL
Houston

Sent: February 10, 2012

Rhonda Flanagan received a thank you card that read, "Thanks for being so helpful with us. We appreciate it."
The Spot in Port Arthur

From: Jenny Holland
Sent: February 10, 2012
To: questions
Subject: Compliment

To whom it may concern:

I just wanted to send a quick note notifying TABC how pleasant, helpful and knowledgeable Ms. Brenda Myers consistently is every time I have had the pleasure of dealing with her. In my humble opinion she is an asset to your team and I just wanted to take a minute to share my thoughts.

Thank you,
Jenny Holland
Mexcor International Wine & Spirits

Via Online Customer Service Survey 2/7/2012

To Whom It May Concern:
I contacted agent, Rachael Harvey, after our PTSA Board President recommended her to speak at our January PTSA meeting. She was a pleasure to work with and I hope we get to use her every year! She was very flexible when another speaker asked to be the first speaker when Rachel was scheduled to speak first. She was professional, informative, and exceedingly helpful. It was apparent that she is passionate about helping young adults and parents. I certainly hope Agent Harvey's supervisor gets to read this satisfaction survey because Rachael deserves to be recognized for a job well done.

Best wishes,
Dr. Kristyn Edney
Principal/Dean of Instruction Richland Collegiate High School Richland College

From: Chassati Bauman
Sent: January 31, 2012
To: questions
Subject: Doris Board is an exceptional asset to your agency!

I just wanted to take a moment to praise Agent Doris Board from The Waco office. I coordinate an injury prevention program called TeenSafe. Our program is dedicated to promoting education, responsibility and empowerment concerning traffic safety and alcohol awareness. We educate children, preteens, teens, parents, caregivers, schools, organizations and communities. Doris works diligently with us to educate youth and parents in our community about the dangers of underage drinking. During Red Ribbon Week this past October, Doris and TeenSafe educated 4,200 students in one week on alcohol awareness. Doris spends long hours collaborating with us on the Shattered Dreams programs in our local high schools. She is always available to answer alcohol-related questions during or after business hours. Agent Board's passion for her job is evident by the way she works with the community and our organization. We absolutely love Agent Board and attribute much of our program's success and exceptional reputation to her involvement and expertise.

Sincerely,
Chassati Bauman

Hillcrest Baptist Medical Center

From: Andy Witcher
Sent: January 6, 2012
To: questions
Subject: Beverly Baber and the Bryan office

I just wanted to take a moment to let you know what fine employee's you have in the Bryan outpost. We have dealt with several offices over the years but always love doing business with the Bryan office. Beverly is one of the most knowligible TABC Examiners that we have dealt with. She walks you through the process with ease to make sure there are no hold ups and is very efficient with her dealing's on your license process.

The most recent license we applied for she really came through for us, we were dealing with Johnson County that recently had a city go wet. Since the county is basically dry ,the county employees did not understand most of the processes involved. Beverly helped by calling county employees trying to get them on the right track, we would still have been working on this license if it were not for Beverly Baber. Randy [Field] and Larry [Karstadt] have also been great, anytime you have an compliance question they are always eager to answer and explain code so you can understand how to run your business the correct way when it comes to alcohol.

It would probably be a good idea for some sort of training on the license process to be done for Johnson county by TABC.

Andy Witcher
Stoney's Liquor